Refund Policy

1. The 7-day money-back guarantee

You can ask for a full refund within 7 days after the date on your receipt, for any reason: an order dated May 1 can be refunded through May 8. It covers everything charged on that order, including any add-on chosen at checkout and any sales tax. An add-on bought after payment is a separate order with its own 7-day window.

You keep the files. We do not ask you to prove anything, explain yourself, return anything or delete anything you have downloaded.

This guarantee is our own promise and does not depend on any legal right to cancel. Downloaded or not, opened or not, the window is the same. One condition: if you buy the same product again after we refunded it, the new purchase is not covered by this guarantee.

2. How to ask

Send one email to support@wellfedbabies.com from the address you bought with. The word "refund" is enough; adding the order ID from your receipt makes it faster. There is no form. If you like, tell us why; it helps us improve, and it never changes the answer.

You can also ask Paddle, which processed your payment, at https://paddle.net. Paddle decides those requests under its own Refund Policy. Writing to us is the way to use this guarantee.

3. What happens next

• We reply within 2 business days.
• We ask Paddle to refund the order, and Paddle returns the money to the card or account you paid with. Some refunds are reviewed by Paddle first, which can take longer.
• Banks usually show the money within 5 to 10 business days, sometimes only on the next statement.
• Your download link stops working once the refund is issued. Files you have already downloaded stay on your device.
• Any sales tax you were charged is returned with the refund.

4. After the window

After 7 days we no longer refund as a matter of policy. Write to us anyway within 6 months of your purchase if something is wrong with a file: a broken link, a page that will not open, a file you never received. We will fix it, and if we cannot, we refund it.

5. Subscriptions

There are none. Every purchase is a single charge, so there is nothing that renews and nothing to cancel. If you ever see a recurring charge from us, it is a mistake: write to us and we will return it in full.

6. Chargebacks

If you do not recognize a charge, please write to us first. We can usually settle it the same day, which is faster than a bank dispute. Our charges appear on your statement as PADDLE.NET* WELLFED, because Paddle takes the payment.

Writing to us costs you nothing and does not affect your right to dispute a charge with your bank.

7. Who takes the payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle takes the payment, adds any sales tax, issues your receipt and processes refunds. Our 7-day guarantee is our own promise: within that window, we ask Paddle to refund your order when you ask, without asking for a reason.

8. Contact

Pavlo Zabavskyi, sole proprietor (FOP) registered in Ukraine. Email: support@wellfedbabies.com. We reply within 2 business days.

Payment, receipt and tax questions can also go straight to Paddle: https://paddle.net.